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Old 02-22-2012, 10:13 AM   #1
V_Chip
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Default [SOLVED] Zune 4.8 Crashing
My installation of Zune 4.8 crashes after every launch.

About 15 seconds from launch, a message appears titled "Microsoft Zune" stating:

Microsoft Zune has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is
available.

I have already uninstalled and reinstalled to no avail. Unsure what the issue is. Right now I am no longer able to sync my zHD. This problem just happened yesterday (out of the blue), and continues to persist.

Please help.




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Old 02-22-2012, 10:27 AM   #2
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Originally Posted by V_Chip View Post
My installation of Zune 4.8 crashes after every launch.

About 15 seconds from launch, a message appears titled "Microsoft Zune" stating:

Microsoft Zune has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is
available.

I have already uninstalled and reinstalled to no avail. Unsure what the issue is. Right now I am no longer able to sync my zHD. This problem just happened yesterday (out of the blue), and continues to persist.

Please help.
What did you upgrade or install yesterday? Uninstall it, uninstall zune software, then reinstall both (do zune first, and test it before adding the other item(s) )
The problem is a shared file... something upgraded it and it's not zune compliant (rare) or something corrupted it. Unfortunately this can be very hard to find, so you may want to roll back to your newest restore point prior to the problem.





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Old 02-22-2012, 10:41 AM   #3
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Google Music is the last thing I installed.. but that was Sunday. Zune was and has been full-functioning since yesterday.

Wierd.. I'll see what I can roll back.

I'll keep you updated.

Thanks again NSILMike.




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Old 02-22-2012, 11:49 AM   #4
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Google Music is the last thing I installed.. but that was Sunday. Zune was and has been full-functioning since yesterday.

Wierd.. I'll see what I can roll back.

I'll keep you updated.

Thanks again NSILMike.
maybe it's worth trying the system file checker...





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Old 02-22-2012, 05:45 PM   #5
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maybe it's worth trying the system file checker...
How exactly would I go about doing that?

TIA

EDIT:
^Spoke too soon.
Found this: http://support.microsoft.com/kb/929833

Any tips?
Last edited by V_Chip; 02-22-2012 at 05:50 PM.




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Old 02-23-2012, 07:32 AM   #6
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How exactly would I go about doing that?

TIA

EDIT:
^Spoke too soon.
Found this: http://support.microsoft.com/kb/929833

Any tips?
None that come to mind unless you saw something weird when running the tool?





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Old 02-23-2012, 03:05 PM   #7
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None that come to mind unless you saw something weird when running the tool?
The tool fixed some things.. but only my modified explorerframe.dll and customized start orb.

Zune continues to crash. :/




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Old 02-23-2012, 03:58 PM   #8
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The tool fixed some things.. but only my modified explorerframe.dll and customized start orb.

Zune continues to crash. :/
...suggesting that whatever is messed up is not a windows file... sigh...





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Old 02-23-2012, 04:04 PM   #9
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...suggesting that whatever is messed up is not a windows file... sigh...
What do you suggest?




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Old 02-26-2012, 01:26 PM   #10
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Please mark as solved.

Fixed everything through a clean install.




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Old 02-26-2012, 03:03 PM   #11
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Please mark as solved.

Fixed everything through a clean install.
Done.
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