I Can't Update My Zune to 3.2

[xxMasterOfKtuluxx]

Ever since I got the new Zune 4.0 software, I can't update my Zune, which is unfortunate because my Zune screws up all the time by giving itself a hard reset for no reason. Since I can't update my Zune, it's pretty much worthless right now. I've tried just about everything to get this thing to work, including wiping my Zune clean, doing something with the BITS, downloading various things, and changing my region; in other words, just about everything on the Microsoft website. Whenever I attempt to update my Zune, I get the error message, "An Unknown Error Occured. Error Code:C00D11CD (800B010E). I'm sporting an 80G Zune which currently has Zune 2.5 on it because I used my sister's computer to fix my Zune, but she never gets the updates because it's a waste of her time. Anyways, please help because this is driving me crazy.

[Charge]

Drivers?

[xxMasterOfKtuluxx]

Drivers? I don't know what you're talking about sorry

[Charge]

Examine Windows Device Manager. To do this, follow these steps:
Click Start, right-click Computer, and then click Properties.
Click Device Manager. Click the root computer icon, and then click Scan for hardware changes on the Actions menu. Zune should be listed under Portable Devices.
Note If the player was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device.
Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 4.0.622.0.

If Windows Device Manager indicates a device problem, or if the version of the player that is installed is not the current version, you must update the driver. To do this, follow these steps:
Right-click Zune or USB Device, and then click Properties.
Click the Driver tab, and then click Uninstall.
If it is displayed, click to select Delete the driver software for this device, and then click OK.
Click the root computer icon, and then click Scan for hardware changes on the Actions menu.
Right-click Zune, and then click Properties.
Click the Driver tab, and then click Update Driver.
Click Browse my computer for driver software.
Click Browse, locate the Program Files\Zune\Drivers folder, and then click OK.
Click Next.
If you are prompted, click Install.
After the driver installation is complete, click Close two times

[xxMasterOfKtuluxx]

that didnt work. i didnt even see half of that stuff on my screen. were you explaining the steps to take on vista or something because i have an XP