Examine Windows Device Manager. To do this, follow these steps:
Click Start, right-click Computer, and then click Properties.
Click Device Manager. Click the root computer icon, and then click Scan for hardware changes on the Actions menu. Zune should be listed under Portable Devices.
Note If the player was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device.
Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 4.0.622.0.
If Windows Device Manager indicates a device problem, or if the version of the player that is installed is not the current version, you must update the driver. To do this, follow these steps:
Right-click Zune or USB Device, and then click Properties.
Click the Driver tab, and then click Uninstall.
If it is displayed, click to select Delete the driver software for this device, and then click OK.
Click the root computer icon, and then click Scan for hardware changes on the Actions menu.
Right-click Zune, and then click Properties.
Click the Driver tab, and then click Update Driver.
Click Browse my computer for driver software.
Click Browse, locate the Program Files\Zune\Drivers folder, and then click OK.
If you are prompted, click Install.
After the driver installation is complete, click Close two times
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