Thanks for the response. Yes the error is repeatable and happens every time you try to save an illustrator .Ai file if you have the Zune software installed.
Here's some more of the information you requested.
In the Event Viewer, the following message is displayed:
Faulting application illustrator.exe, version 126.96.36.199, faulting module bib.dll, version 188.8.131.52, fault address 0x0000cfc4. (note: fault address varies each time)
The actual error dialogue that pops up when you click okay to save reads:
"An unkown error has occured."
The Adobe knowledge base article for this problem is here:
And here is a post by one of the MS Zune team dealing with this. It appeared on the Adobe forums and on the Zune forums.
(note that this was posted months ago and the Adobe site displays they have known about the error since Febrary 08, but no update has been made).
Zach Johnson_1 - 1:14pm Apr 24, 08 PST (#165 of 175)
This is the adobe kb for this issue: kb.adobe.com/selfservice/viewContent.do?externalId=kb403151&sliceId=1
The Zune Team has investigated this issue. The issue is that Zune(2.1 and greater, along with many other applications) send input (via virtual keys) prior to setting foreground window. Zune does this at startup...and when a device is connected. Most apps use a specific virtual key for this, and in this case after the adobe app gets this key it will fail to save.
We have contacted adobe support with this information along with a sample repro to allow them to resolve the issue with input handling.
Zune Product Team
This posting is provided as-is with no warranties, and confers no rights.
And so, you might see why I'm frustrated. If you happen to have any ideas I'd love to hear them. Otherwise I'd still love to find the 2.0 version of the Zune software to see if that will work.