Originally Posted by Chaden89
Long and short: Touchpad spontaneously died within a 15 minute period of it being in "standby" mode (not completely off, but still "off"). Whenever I try to turn on the Zune 80 it does the full boot from the splash screen with the loading bar, goes to the main menu and then shuts off after about 5 seconds of being on the main menu screen. After a few times of doing this to attempt using the touchpad to no avail, I noticed the touchpad was actually heating up and nothing else was.
I began looking up fixes after calling Microsoft, finding out that my warranty expired and thus they can't do anything but offer me a new device at $135 due to this malfunction (thoroughly ticked me off since this is a device malfunction and the zune itself is pristine since I kept it in a case and generally kept it in excellent shape). Something that seemed to work for people was to drain the device entirely and then charge it.
How do you know when the battery is completely drained (currently I get the battery symbol with no back light)? Does anyone have a clue as to what happened to my Zune80?
1) Unfortunately, things break and or wear out. No one has a lifetime warranty on gadgets!
2) the only reason to drain the battery is to force a reboot when you power it up later...which you say it already does. Plus, you cannot completely drain lithium batteries. If you do, they won't recharge... and that's why they shut down by themselves if you drain it too low.
Send it to rapidrepair and let them diagnose the problem. Don't assume it's a battery or any other specific issue... that can be an expensive mistake.